 |
 |
 |
|
| Frequently Asked Questions and Answers |
|
- How much value should I place
on the goods?
There are several theories about this, and different individuals have different ideas about appropriate levels of coverage. You are basically free to decide what your goods are worth. However, you may not insure your goods for more than you actually paid for them. It is also helpful if you have purchase receipts for very expensive items.
- Can I
use suitcases, duffel bags, or other pieces of luggage as
containers?
Yes, however, you will need to attach identification labels or tags to each piece as with cardboard boxes you send. Of course, with cloth duffel bags the labels we send will not stick, so you will need to attach an identification tag commonly found on luggage and suitcases.
- Where can I get cardboard boxes?
It is usually possible to get cardboard boxes free of charge from supermarkets or liquor shops. If you are shipping goods to Australia, avoid using boxes that have contained vegetables or fruits. If it is inconvenient for you to get boxes as described above, you may purchase them at reasonable prices from Office Depot, and they will also deliver the boxes to your residence.
- Can I send food, liquor, and
rice?
This varies greatly from country to country. Generally speaking, such goods may not be shipped to Europe. Those trying to do so may also be held liable for various inspection charges. Please consult our staff concerning specific items and destinations.
- I want to send five computers.
Is this possible?
No. Since you are shipping your personal goods there are rather strict limits concerning the amount of particular items that may be shipped. In deciding how many computers or refrigerators or televisions to allow, a rather common-sense approach is usually taken. For example, for a married couple with one teenage child, up to three computers might be possible: one for the husband, one for the wife, and one for the child. However, three computers would usually not be allowed for a single individual, as it would be consider a commercial shipment.
- Does my 32" TV need crating?
Yes, we generally recommend crating for televisions. We can also arrange to have a crate built for you. Please contact our staff for details.
- How do I pack dishes and plates?
We recommend that you wrap dishes and plates in newspaper and tape them together securely. We also suggest that small, sturdy boxes be used for these items.
- Can I send a bicycle?
Yes, but it has to be boxed. Bike shops usually have such boxes available and they can also help you disassemble your bike. Soft cases are not acceptable.
- I want to send a guitar. Do
I need a hard case?
Yes, a hard case is a necessity for shipment of a guitar.
- What happens if some of my shipment
arrives broken or damaged?
If you have purchased insurance, the insurance company will reimburse you for your losses to the declared amount on your packing list. You will need to contact the insurance agent listed on the insurance policy we send to our customers who purchase insurance. We mail this policy with the Bill of Lading. If you do not purchase insurance, there is no reimbursement for damage.
- Can I send my cat?
No, you will need to carry "tama-chan" with you on your flight. Contact your airline for information on rates and restrictions.
- I will be traveling to other
countries before reaching my final destination. Can someone
else other than myself clear customs and pickup the shipment
for me?
Yes, however, if you are going to appoint someone to claim the goods and clear customs for you, you will need to fill out a declaration for unaccompanied goods. Please ask for this form when contacting econoship.
- How detailed should the packing
list be?
Goods such as clothing, dishes, and books do not need to be identified individually. Simply stating "used clothing" or "used books" is fine. Items of greater value, such as, computers, televisions, and other such items should be listed separately and given a specific value for insurance purposes.
|
|
|
 |
|
 | |
About Us
